Terms of service
These Terms and Conditions apply to your use of the Femke Textiles online Shop. They should be considered in conjunction with our:
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terms and conditions of use for the Femke Textiles website
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Femke Textile’s privacy policy
(collectively, the Terms)
In the event of any inconsistency between these Terms and Conditions and the provisions contained in the Website Terms, the provisions in these Terms and Conditions prevail. “Us”, “we”, “our” or “Femke Textiles” when mentioned within these Terms and Conditions will refer to:
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Femke Textiles, located in West Melbourne, Victoria 3003
It’s important that you read the Terms carefully as they will govern the agreement (also called a contract) between us if you use the site and/ or buy products from the Femke Textiles Online Shop.
If you access or use the Online Shop we will take that to mean that you agree to the Terms, and these Terms are binding. If you don't agree, please refrain from using the Online Shop. We may change the Terms from time to time (and may or may not let you know that we have), so you should come back to this page regularly to check the Terms. If you continue to use the Online Shop after we’ve changed the Terms, then you agree to the new Terms.
How to contact us
You can contact us by writing to the applicable address above, or via the site contact box here.
If we need to contact you, we will do so by telephone or in writing to the email address or postal address or telephone number you provide to us in your order.
The Online Shop is an internet service that allows you to browse and purchase a selection of our products. If you have any problems using, or any questions about, the Online Shop, please contact us and we’ll do our best to help.
You must be eighteen years old or older to use the Online Shop. While we use all reasonable endeavours to make sure that the Online Shop is available 24 hours a day, 365 days of the year, we cannot guarantee that your access will be uninterrupted or error free. Access may be unavailable temporarily without notice in the event of a system failure, maintenance or any reason beyond our control.
Any links to third party sites appearing on the Online Shop are provided for your convenience only. The links and third party sites are not verified or recommended by us. Your access of such third party sites is at your own risk and may be subject to third party terms of use.
During the order process, you may choose a username and password. You are responsible for your account and all actions taken under that username and password. You must only purchase from the Online Shop under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it immediately. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to contact us as soon as possible
We have the right to end our agreement with you for your use of the Online Shop if you breach these Terms or if we suspect you have breached these terms or are engaged, or are about to be engaged or have been involved in fraudulent or illegal activity in connection with the Online Shop or on the site.
Ordering Process
When placing an order, you agree that any and all information you give us is accurate and complete.
All orders are subject to acceptance and product availability. All prices listed on the Online Shop are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time. The total price of your order, including any sales taxes, will be displayed prior to your purchase confirmation.
No contract for the sale of any product will exist between you and us until we accept your order by emailing the confirmation invoice to the email address given in your order and will detail products ordered, payment method, cost (including P&P) and the shipping method.
You must check all the details on this confirmation invoice are correct and contact us as soon as possible if any details are incorrect.
If your order cannot be processed, you will receive an email from us telling you the reasons why and our proposed solution. If you’re not happy with the proposed solution, you may decide to cancel your purchase and obtain a full refund.
3. Payment, charges, transaction fees and taxes
What forms of payment does Femke Textiles accept?
You may purchase products from the Online Shop with the following methods: Visa, MasterCard, PayPal, Apple Pay, Google Pay. All purchases will be charged to your nominated card or account upon dispatch of your order. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
We are sorry that we cannot accept personal cheques, cashier’s cheques, money orders or direct deposits.
International transaction charges
Please be aware that international purchases made with VISA and MasterCard may (depending on the card issuer and type of credit card) are processed by Shopify Payments and carry an international service charge for cross border transactions. This is generally between 1-3% of the purchase total, but it may be higher. It is your responsibility to be aware of the international service charges that your credit card issuer may charge. We do not take receipt of these fees so we are unable to refund them in any way.
International sales taxes
Depending on where you are in the world, your order may be subject to a sales tax that is calculated up-front as part of your purchase and will be notified to you at the time of your purchase.
All orders ship from Melbourne, Australia. Please be aware that delivery of products to some regions may incur a customs/sales tax that is payable on delivery of the items that you have ordered. If you are concerned about this, please check your local tax laws and before placing your order. If you aren't sure, get in touch and we'll do our best to help you. Being aware of your local tax laws is your responsibility, and we are unable to refund any amount charged at the point of delivery as Sugar Plump Fairy does not receive any amount of these additional taxes.
Finding the CVC code
For Visa and Mastercard: The three digit number that appears on the signature panel on the back of the card. For American Express: The four digit number that appears in the top right corner on the front of the card.
We take great care with the personal information you provide. For more information, please see our Privacy Policy.
Creating an Account and Stored Card Details
When you complete a transaction, we may ask if you’d like us to remember your details by creating an account (Shop Account) . If you create a Shop Account, your transaction details (name and address) will be securely saved by our Online Shop platform provider so that future purchases are easier and quicker for you. Your payment card details will also be encrypted into a secure token. No one has access to your card details within the secure token (the Token). The last four digits of your card number and its expiry date will be visible to you (from the Token) when you log into your Shop Account using your username and password. If you would like to close your Shop Account, please let us know.