Shipping policy
Delivery and delivery charges
The terms set out in this section apply only in relation to the purchase of products through the Online Shop.
Delivery methods and charges
We send your purchased products to you by Australia post or a courier service. Most purchased products will be sent by standard post.
We can deliver to all the countries that are listed in the drop-down menu. If your country isn’t there, we’re sorry that we can’t deliver to you at the moment.
Please ensure that you provide accurate credit card details, CVC code, billing address and other information that we request from you in order to process your payment and check them carefully before you click “pay”. We may not be able to process your payment or deliver your products if the information you provide is incorrect. Please do Contact Us and we'll do our best to help!
Shipping Charges
Except as set out below, shipping charges will apply for delivery of products purchased from the Online Shop. These shipping charges will be notified to you at the time of your purchase. Shipping charges are based on weight and distance and by making a purchase, you agree that you accept the shipping charges that have been notified to you.
Delivery times
Please be aware that only small quantities of fabric are kept in stock. Most of our printing is done on a made to order basis and will take approximately 7-14 days from purchase to postage. If you need your purchases sooner, please get in touch.
Please see our Shipping Information page for an indication of estimated delivery times for the products you have purchased. Please note that these times are intended as a guide only, and we are unable to guarantee delivery of your guide by or within a certain time.
Return to sender parcels
If your products are returned to us by the postal service because you haven’t taken delivery, we will contact you to let you know. If the product has been returned to us as a result of our error, we will re-send the product to you by standard post for no extra charge.
If you provide an incorrect delivery address and the order is returned to us, or you fail to take delivery, we will either:
- redeliver the product to the correct address, if provided, subject to payment of additional delivery costs, or
- refund the value of the product (excluding delivery costs) dependent on whether it remains in a resalable condition. You will be responsible for any additional charges incurred including re-delivery costs.
If the order is not returned to us, you will not be eligible for a refund or re-delivery. Femke Textiles accepts no responsibility for deliveries made to incorrect or incomplete addresses provided by customers. In this case, you will need to place a new order with the correct details.